Refund policy

Please review the product details before ordering and contact us if a dimension, an included part, or a delivery detail is unclear.

Damaged, incorrect, missing, or materially different items

If your order arrives damaged, incorrect, incomplete, or materially different from its description, contact us with your order number and a description of the issue. Please contact us within 7 days of delivery when possible, so that we can document carrier or fulfillment damage promptly. This reporting request does not reduce any rights or remedies that apply to you under applicable law. We may request photos of the product and its packaging. After review, we will tell you whether we can provide a replacement, a refund, or return instructions, and how to proceed.

Change-of-mind returns are not accepted

We do not accept returns or issue refunds for change of mind. This includes an item you simply no longer want, an item you ordered in the wrong option, color or size, and finding a lower price elsewhere after ordering. Please review the product details, dimensions and included parts before ordering, and contact us with any question before you buy.

This does not affect the remedies described above for items that arrive damaged, incorrect, incomplete or materially different from their description, or for orders we cannot ship on time. It also does not reduce any rights or remedies that apply to you under applicable law.

Hygiene items

Personal care, skincare and cosmetic products cannot be returned once opened or if the seal is broken, even where a return would otherwise be possible.

If we approve a return

Where we do approve a return, the item must be unused, complete with all included parts, and in its original packaging. This condition does not apply to items that arrive damaged, incorrect, incomplete, or materially different from their description.

Do not ship anything back without approval

Contact us before returning any item. We will confirm eligibility and provide the correct return address and method. Items sent back without approval may not be refundable. Do not return an item to the sender address printed on the package unless we instruct you to do so.

Orders we cannot ship on time

If we cannot ship your order within the time stated for that order, we will contact you with a revised delivery date and give you the choice to accept the delay or to cancel the order for a prompt full refund. If we cannot ship the order at all, we will cancel it and refund the amount you paid for the unshipped items.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Cancellations

We will try to cancel an order if you request it before fulfillment begins. Cancellation is not guaranteed once fulfillment has started.

Start a request

Use our contact page and include your order number and the reason for your request.